Nielsen Online (formerly Nielsen//NetRatings) provides the industry’s global standard for internet media and market research. Covering 70 percent of the world’s internet usage, we offer technology-driven information solutions and custom-tailored data to help companies gain valuable insight into their online business.
Technical Account Manager – Nielsen Online, Singapore
We have an excellent opportunity for an energetic organised Technical Account Manager to join our Nielsen Online (formerly Nielsen//NetRatings) Team. This role will supports our growing business in Singapore.
You will be required to provide Technical Account Management to cover a range of clients via email, face-to-face meetings and phone support.
In this role, you will be required to understand the business needs of clients and translate into practical solutions. You will generate code to be placed on our clients websites and deliver training solutions to new and existing clientele. You will also set up channels for new clients, set up login details, conduct basic trouble shooting and servicing our clients from a technical perspective.
You will provide a high level of customer satisfaction and will have the ability to develop long term relationships with our clients.
Ideal attributes of a successful candidate are:
- a strong sense of integrity
- a natural technical problem solver
- strong communication, and analytical skills
- exceptional attention to detail
- an excellent understanding of Web technology including HTML and Javascript
- a strong customer service focus
- a team player who is willing to learn and share knowledge
- most of all a love of technology and a passion for the Internet
Also a working knowledge of Web analytics, Web development and Internet protocols is advantageous.
Also if you are an enthusiastic self-starter with outstanding initiative we would love to hear from you.
If this sounds like the opportunity for you, please apply online!
